If you receive a notification from us that the beneficiary’s information is incorrect and you are unable to complete the transaction, you can go to Web Remit > History, then click on the transactions which need to be updated and click on “Edit Beneficiary”.
If there is no correct beneficiary information in the beneficiary list, you need to update the information at Beneficiary first, then follow the steps above to enter the “Edit Beneficiary” interface and select the latest beneficiary. Alternatively, you can choose to remit to other beneficiary.
Once you have made your selection, click Confirm. The system will then ask you to verify that the information is correct and enter the SMS OTP.
Click OK when done and the system will process it again according to your latest information.
