If you want to stop a processing transaction, please first contact us via our customer service center. We will arrange a refund for you after confirming your transaction and payment.
Refunds can be made in Web Remit > History. By clicking on the transaction that requires a refund and then clicking the Apply for Refund button.
After complete the refund information, the system will automatically arrange a refund to you.
*Please note:
- If you fill in the wrong transferred amount, refund to the account time may be affected or the refund cannot be completed.
- Service fee is not refundable.
- Be sure to check your refund account information is correct, if the account number is wrong may cause your money to transfer to another person’s account.
- The refund feature is only available after we have confirmed your payment, so please be patient before then. If you have any questions, please contact our Customer Service Center.
